Contact us

There are many ways that you can contact us

T: 1300 365 003
E: info@indigoshire.vic.gov.au
Fax: (03)57 281 676 
Post: PO Box 28 Beechworth Victoria 3747

You can also send us a request by completing this form

Send a request

We have Customer Service Centres located in Beechworth, Chiltern, Yackandandah and Rutherglen

Customer Service Centres

Beechworth

101 Ford Street
8.30am - 5pm Monday to Friday
1300 365 003

Chiltern

40 Conness Street
8.30am - 5pm Monday to Friday
(Closed 12.30pm - 1.30pm)
1300 365 003

Yackandandah

34 High Street
8.30am - 5pm Monday to Friday
1300 365 003

Rutherglen

153 High Street
9am - 5pm Tuesday - Friday
(Closed 12:30pm - 1:30pm)
9am – 12 noon Saturday
1300 365 003

Make a booking at our Rutherglen Office

We want to make it easier for everyone in Indigo Shire to access Council services and advice no matter where they live. From October 1 2019, key Council staff will be available for appointments at our Rutherglen office.

After hours emergency

Buller Gas

1800 427 497

Roads, streets and drains

0448 321 386

Stock on road

0407 201 002

Water and sewerage

1300 361 644

 

Swimming pools

Beechworth

03 5728 1728

Chiltern

03 5726 1346

Rutherglen

0429 489 031

Tangambalanga

02 6027 3516

Yackandandah

02 6027 1646

 

Libraries

Beechworth

03 5728 8043

Chiltern

026028 1143

Rutherglen

1300 365 003

Yackandandah

02 6028 1180

 

Tourism attractions and visitor information centres

Burke Museum

03 5728 8067

Historic Courthouse

03 5728 8066

Beechworth Visitor Information Centre

1300 366 321

Chiltern Visitor Information Centre

03 5726 1611

Rutherglen Visitor Information Centre

1800 622 871

Yackandandah Visitor Information Centre

02 6027 1988

 

Need help with accessing our services?

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We are National Relay Service-friendly.

If you are deaf or have a hearing or speech impairment, please contact the National Relay Service and ask them to call 1300 365 003. 

Customer feedback

If you wish to make a complaint or give us a compliment on our performance, please do so by completing our customer feedback form/s.

Documents

Customer Service Policy(PDF, 131KB)

Customer Service Charter

Positive feedback form(PDF, 51KB)

Make a request(PDF, 51KB)

Complaint Handling Policy(PDF, 521KB)

Make a complaint