Contact Council

We are committed to delivering high quality services, facilities and experiences to ensure that Indigo Shire is a great place to live, work, visit and invest in.

The information you're seeking may be on one of these popular pages.

Not what you're looking for? Let one our friendly Customer Service Team members help you with your enquiry.

Click through the tabs below to find the best way for you to get in touch.

If you need to speak with us about an urgent matter after hours, on weekends or public holidays, please call 1300 365 003.

Online

Step 1.If you'd like to make a request or provide us with feedback

You can use this online form to make a request, report an issue or provide us with feedback.

Service Request & Customer Feedback form

Step 2.If you'd like to make a complaint

If you have a complaint about the quality of an action taken, a decision made, or a service provided, by or on behalf of Council you are encouraged to complete the following form.

Council's Complaint Handling Policy applies to the making of a complaint to Council. Upon receipt of your complaint, Council will allocate the complaint to be handled in accordance with the policy.

When making a complaint please ensure that you provide all relevant facts, and where possible include dates, times, locations, contact names, and any prior reference numbers provided.

Make a complaint

Step 3.Email us

You can also get in touch with us by emailing info@indigoshire.vic.gov.au

In person

We have Customer Service Centres located in Beechworth, Chiltern, Yackandandah and Rutherglen.

Step 1.Beechworth

101 Ford Street
9.00am - 5.00pm Monday - Friday

Step 2.Chiltern

3 Crawford Street
9.00am - 5.00pm Monday, Wednesday - Friday
9.30am - 12.00pm Saturday (Library only)

Step 3.Rutherglen

153 High Street
9.00am - 5.00pm Tuesday - Friday

Step 4.Yackandandah

34 High Street
9.00am - 5.00pm Monday - Friday

By phone

Step 1.Call us

From 9.00am to 5.00pm Monday to Friday on 1300 365 003.

Did you call us? Provide feedback on your experience here.

Step 2.After hours emergency

Buller Gas	1800 427 497
Roads, streets and drains	0448 321 386
Stock on road	0407 201 002
Water and sewerage	1300 361 644

Step 3.Libraries

Beechworth	03 5728 8043
Chiltern	02 6028 1143
Rutherglen	02 6033 6801
Yackandandah	02 6028 1180

Step 4.Tourism attractions and visitor information centres

Burke Museum	03 5728 8067
Historic Courthouse	03 5728 8066
Beechworth Visitor Information Centre	1300 366 321
Chiltern Visitor Information Centre	03 5726 1611
Rutherglen Visitor Information Centre	1800 622 871
Yackandandah Visitor Information Centre	02 6027 1988

Step 5.Need help with accessing our services?

We are National Relay Service-friendly.

If you are deaf or have a hearing or speech impairment, please contact the National Relay Service and ask them to call 1300 365 003.

By mail

Send us a letter

PO Box 28 Beechworth Victoria 3747

Contact a councillor

Your councillors

Online forms

Did you know you can complete a number of transactions with us by completing quick and easy online forms?

Click here to view our most popular forms.

Register your burn