COVID-19 Information for Indigo Shire Residents

1. Message from Mayor Jenny O'Connor 

(Updated 3 June 2020)

We are planning for the return of some face-to-face services given the easing of the COVID-19 restrictions effective from 1 June.

We are acutely aware that until a vaccine has been found, this virus continues to live among us. With that in mind, careful steps need to be taken to deal with what is likely to be an influx of visitation over the next few weeks, particularly the Queen's Birthday long weekend.

We plan to re-open of Visitor Information Centres and Historic Precinct on Friday 5 June, and our Customer Service Centres and Libraries from Tuesday 9 June. The return of these will be staggered and will involve changes to operating hours and days, and some may look different to what you've been used to in the past.

We seek your patience and understanding as we work through these changes together. Our staff and our volunteers will be doing their very best to scale face to face services back up, as quickly, carefully and safely as possible.

Please see details in Section 2 on facility openings and closures.

2. Facility/service openings and closures

Customer Service Centres

Proposed date for reopening?

Tuesday 9 June for our Customer Service Centres located at:

  • 153 High Street, Rutherglen
  • 34 High Street, Yackandandah
  • 101 Ford Street, Beechworth 

Our offices located at the Pines Beechworth will continue to be closed to the public for a period of time. However, all centres continue to provide customer service online and over the phone. 

You can make a request online here, contact us on 1300 365 003 or via info@indigoshire.vic.gov.au

If you need to speak with a specific council officer in person, please call to make an appointment or arrange an over the phone or 'Zoom' meeting.

Will there be any changes to operating hours?

Beechworth (Ford St) and Yackandandah Customer Service Centres will be open every day Monday to Friday 9am to 4.30pm. Rutherglen Customer Service Centre will be open Tuesday to Friday 9am to 4.30pm.

The Pines at Beechworth will remain closed for face-to-face customer transactions. 

What measures will be in place to ensure the safety of visitors and staff?

Our Customer Service Centres will have the following measures put in place to ensure our customers and staff are safe including:

  • Perspex screens at the counters
  • Hand sanitisation stations for customers  and staff 
  • Procedures to encourage social distancing between staff and visitors, including instructional signage and floor markings 
  • Tap and Go payments will be encouraged 
  • Maximum numbers of visitors in buildings as per government guidelines

What can you do to ensure your safety and that of our staff and volunteers?

Whilst we are thrilled we are able to open our doors again, we asked that you: 

  • Continue to access our services online via our website or call our Customer Service Team
  • Stay home if you are unwell 
  • Adhere to social distancing 
  • Be kind and patient

 

Libraries

Proposed date for reopening?

Tuesday 9 June

Will there be any changes to operating hours?

Beechworth – Open Monday, Wednesday, Friday 9am-4.30pm. Closed Tuesday and Thursday to meet the demand of the Book Valet program, however still open for click and collect. Closed Saturday.

Yackandandah – Open Monday, Wednesday, Friday 9am-4.30pm. Closed Tuesday and Thursday to meet the demand of the Book Valet program, however still open for click and collect. Closed Saturday.

Chiltern – Open as usual on Wednesday & Friday 9am-4.30pm. Closed Saturday.

Rutherglen – Open Wednesday, Thursday and Friday 9am-4.30pm. Library closed Tuesday with click and collect available. Closed Saturday.

What measures will be in place to ensure the safety of visitors and staff?

Our libraries will have the following measures put in place to ensure protection. We are implementing government and workplace safety measures such as:

  • Maximum numbers of visitors in buildings as per government guidelines
  • Hand sanitisation stations for customers and staff
  • Procedures to encourage social distancing between staff and visitors
  • Instructional signage, visitor flow directions, line-up markings
  • Time limits on public access computers 
  • Tap and Go payments 
  • Grab and Go craft activities 
  • Books kept in quarantine for 24 hours as per ALIA guidelines 

What can you do to ensure your safety and that of our staff and volunteers?

  • Be kind
  • Keep using the Book Valet service 
  • Use the return chutes for books 
  • BYO and pack your own library bags 
  • Adhere to social distancing 
  • Stay home if you are unwell 
  • Use our digital resources including BorrowBox and Storybox Library 
  • Keep your visits to under 10 minutes 
  • Register your details with Library staff if you are in the branch for more than 15 minutes 

Visit our libraries page to find out more.

 

Beechworth Historic Precinct

Proposed date for reopening?

  • Courthouse and Walking Tours: 12pm, Friday 5 June
  • Burke Museum: 1 July
  • Ned Kelly Vault and Telegraph Station: TBC

Will there be any changes to operating hours?

  • Courthouse hours will be changing from 9:30-4:30 to 10:00–5:00 to bring it in line with the Burke Museum.
  • Echoes of History and Ned Kelly walking tours will now run for 45 minutes.
  • Indigo Shire residents will continue to have free entry to Historic Precinct buildings and walking tours, within the parameters of the opening hours and dates above.

Ticket sales

Due to the need to limit and monitor visitor numbers, the ticket structure has been temporarily altered. During June tickets will be as follows:

  • Courthouse Entry: Adult $5, Concession $3, Family $10
  • Echoes of History Walking Tour: Adult $5, Concession $3, Family $10
  • Ned Kelly Walking Tour: Adult $5, Concession $3, Family $10

What measures will be in place to ensure the safety of visitors and staff?

All precinct buildings will have the following measures put in place to ensure protection. We are implementing government and workplace safety measures such as:

  • Maximum numbers of visitors in buildings as per government guidelines
  • Perspex barriers for staff
  • Collection of details for any visitors who enter the buildings
  • Hand sanitisation stations for visitors and staff
  • Procedures ensure social distancing between staff members
  • Barriers, instructional signage, visitor flow directions, line-up markings
  • Regular cleaning as per government regulation
  • Maximum numbers on walking tours

What can you do to ensure your safety and that of our staff and volunteers?

  • Follow all guidelines and staff instructions.
  • Be responsible for your own social distancing practices while in the precinct.
  • Be understanding that not all sites or regular activities will be accessible during this period.
  • Be patient as wait times to enter buildings may be in place during busy periods.


Visitor Information Centres

Proposed date for reopening?

  • Beechworth Visitor Information Centre - Friday 5 June
  • Yackandandah Visitor Information Centre - Saturday 6 June
  • Chiltern Visitor Information Centre will not be opening this month. Opening date TBC. 

Will there be any changes to operating hours?

  • Beechworth VIC will open from 9.30am to 4.30pm to allow for necessary cleaning.
  • Yackandandah VIC weekend hours will remain the same 10.00am – 2.00pm, but at this stage will only open on weekends. However staff will continue to be available for phone and email enquiries seven days a week and self-service maps and brochures available at the front entrance.

What measures will be in place to ensure the safety of visitors and staff?

All buildings will have the following measures put in place to ensure protection. We are implementing government and workplace safety measures such as:

  • Maximum numbers of visitors in buildings as per government guidelines
  • Perspex barriers at high traffic counters
  • Hand sanitisation stations for visitors and staff
  • Procedures to encourage social distancing between staff and visitors
  • Instructional signage, visitor flow directions, line-up markings
  • Increased self-service opportunities
  • Regular cleaning as per government regulation and COVID Clean Practice Business Accreditation in place

What can you do to ensure your safety and that of our staff and volunteers?

  • Follow all guidelines and staff instructions
  • Be responsible for your own social distancing practices
  • Be understanding that not all sites or regular activities will be accessible during this period
  • Be kind to staff and to other visitors and respect their rights to social distancing
  • Use our phone, email and website services to plan ahead

 

Maternal and child health and immunisation clinics

All Indigo Shire immunisation services are by appointment only.

If you or your child requires vaccination at one of Council’s immunisation sessions, please contact Wodonga Council (Indigo’s Immunisation Provider) to make an appointment on 1800 655 360. The service will try to accommodate everyone with an appointment. Please note that only one parent/guardian should accompany a child into the immunisation session.

The 2020 Flu vaccine is now available for purchase at Council immunisation sessions, please make an appointment and by phoning 1800 655 360 and we ask that payment is made online – please enquire at the time of making your appointment. Community members who fall into the following risk categories may make an appointment to receive their free flu vaccine at any Council immunisation session:

  • Children aged 6 months to 5 years
  • Aboriginal and Torres Strait Islander people aged from 6 months and over
  • Adults aged ≥65 years
  • People aged ≥6 months who have certain medical conditions which increase the risk of influenza disease complications; for example, severe asthma, lung or heart disease, low immunity or diabetes
  • Pregnant women (during any stage of pregnancy)

 Information for parents with infants and young children(PDF, 1MB)  


Outdoor play spaces/sports parks/pools

You can access skate parks, playgrounds and outdoor gyms, to a maximum of 20 people. Social distancing measures apply. 

Sports Parks

These are now open to some user groups under current restrictions. Enquiries should be directed to our dedicated pandemic team on 1300 365 003.

Swimming pools

Indigo Shire swimming pools are closed for winter and are scheduled to re-open for the regular season in November.



Transfer Stations

Our transfer stations remain open however we're not accepting cash payments.


3. Indigo Shire Fire & COVID-19 Support Package

The Indigo Shire Stage 1 Fire and COVID-19 Support Package is designed to lessen the financial burden impacting many businesses and residents.

The bushfires and associated poor air quality severely affected local business reliant on Summer tourism and this flowed on to other support business and employees during what is normally the region’s most important trading season. Now COVID-19 is creating an even greater challenge across all areas of community and our economy.

4. Further information/advice and key contacts

The Australian Government Coronavirus app and WhatsApp channel are also a good way to stay informed. Search “Coronavirus Australia” in the Apple App Store and on Google Play or visit www.australia.gov.au. If you have WhatsApp, message +61 400 253 787 or go to aus.gov.au/whatsapp

More frequently asked questions and fact sheets about coronavirus disease (COVID-19)

5. Support for our most vulnerable residents

What can Council do to support you

Indigo Shire Council has established a Pandemic Coordination Team to work with organisations and community groups to support our most vulnerable residents during these unprecedented times.

The team is here to help, we can:

  1. Support you to access existing Council programs
  2. Connect you to the right services in the community
  3. Advocate for your needs locally and regionally 


To speak to someone in the team, please call 1300 365 003.

 If you have any feedback for us, please email info@indigoshire.vic.gov.au 

Support Services and Resources

The Beyond Blue website also features a range of helpful resources.

Domestic Violence Support

Women are at increased risk of family violence before, during and after an emergency, such as a pandemic.  Feeling stressed and angry is no excuse for family violence or sexual assault.The following supports are available for all Indigo residents.

DIAL 000 IF YOU ARE IN IMMEDIATE DANGER.

  • 1800 RESPECT -1800 737 732 (24hr)
  • Centre Against Violence - 03 5722 2203 - Family violence crisis accommodation & support services for women & children. Also provides sexual assault services for women, men, young people and children.
  • Gateway Health - 02 6022 8888 - Family violence outreach, counselling, support and referral.
  • Child FIRST - 1800 705 211 Information, advice and referral to support children, young people and families.


Subscribe to our Weekly Update

The Indigo Shire Council weekly update is the best place to receive the latest information from Council

You can sign up here to receive this via email each Friday. 


Staying Connected

Help your community group, family or club stay connected by following this handy tip sheet.

Tips for Staying Connected(PDF, 992KB)

Phone Tree Template(DOCX, 36KB)

Indigo Calling

Indigo Calling is a telephone visiting service run through Beechworth Health, Indigo North Health and the Yackandandah Community Centre. This is a great program and especially important to stay connected and receive regular updates during these challenging times. For information on how to sign up to the program, please visit the Indigo Calling page on our website.

Supermarkets and Pharmacies

Pharmacies

Beechworth

(03) 57 281 094
Free delivery Monday to Friday to any home in the 3747 area. Please phone through your orders with as much notice as possible. You can either pay by card over the phone or discuss other payment options.

Yackandandah

(02) 6027 1211 or 0421 400 111 or email
Yackandandah Pharmacy will take orders via phone, fax email or text for any prescription medications or over the counter medications and deliver them directly to you Monday to Friday.
This is a free service for anyone who is unwell or is worried that their existing health issues may worsen by being exposed to infection in a public space.

Chiltern

(03) 5726 1972
Free delivery to Chiltern and Barnawartha for those in need - call the store to discuss 

Rutherglen

(02) 6032 8613
Monday to Friday home delivery service. Call the pharmacy and order your scripts/ shop items that you need with free delivery available.Accepts credit card payment over the phone. You can also leave your script at the pharmacy to make it easier for next time.

Tangambalanga

(02) 6073 0605
Home delivery service Monday to Saturday. Call the store to arrange. 

 

Supermarkets

Beechworth IGA

(03) 57 281 055
Home deliveries Monday to Friday. Cut off time is 2pm. Will deliver after 4pm. Email order to beechworth_manager@ritchies.com.au (preferable) or call store

Yackandandah Foodworks

 (02) 6027 1230
Home delivery available from Monday 6 April with deliveries on Tuesday, Thursday and Saturday.

Chiltern IGA

(03) 5726 1471
Can arrange home delivery if required, call the store to discuss your needs. 

Rutherglen IGA

(02) 6032 9232
Offering home delivering in Rutherglen - call through with your list and they will arrange the rest. 

Community Support

Quercus Beechworth 

Quercus Beechworth offer a range of services for the community.

Food Program and Community Support

The Quercus Community Food program provides healthy and nutritious meals free of charge to members of the community in times of need. 

Quercus Community Support is a confidential and non-judgmental service that can provide financial assistance with utilities, fuel, emergency accommodation, pharmaceuticals and school costs.

Meals and other support can be accessed by calling 0408 860 231 (Tues, Wed, Thurs 10am-4pm).

To see more about what support Quercus Beechworth can offer, visit their website.  


Yackandandah Community Centre

 The Yackandandah Community Centre is working closely with other leading organisations in their town to come up with ways to support residents during this time. 

They are asking for your help. Visit the YCC website to register to volunteer, contribute your ideas or for more information. 

They have also compiled a list of businesses who are supporting the community, the list can be found here 

 Red Cross - COVID Connect

Red Cross can provide you with a daily telephone call to check on your wellbeing through a service known as Telecross. Telecross is for people who live alone and are at risk of an accident or illness that may go unnoticed.

 To participate in Telecross call Red Cross on on 1300 885 698. More information can be found on their website.