COVID-19 Information for Indigo Shire Residents

1. Regional Roadmap - Step 3

From midnight Wednesday 16 September, Indigo Shire joined the rest of regional Victoria in moving to the third step of the State Government's regional roadmap.

The link below will take you to the DHHS website which has a full list of what this means for regional Victorians. 

Face Covering Rules have changed

From 11.59pm 27 September 2020, Victorians are no longer allowed to wear scarves, bandanas and face shields and must wear a fitted face mask, covering the nose and mouth. 

We have a number of reusable cloth masks, free of charge for residents who've had trouble sourcing them. You can pick one up from the following locations:

  • Ford Street Beechworth Customer Service Centre
  • Yackandandah Customer Service Centre
  • Rutherglen Customer Service Centre
  • Barnawartha Surgery
  • Chiltern Pharmacy
  • Tangambalanga Pharmacy

For Indigo Shire residents, the following details which of our facilities are open and which remain closed until we can move to Step 4.

2. Request a letter of support to travel to my property

Effective midnight Wednesday 21 October, property owners from metropolitan Melbourne are now able to visit a second property, holiday home or business in Regional Victoria to carry out fire preparedness works provided they have been issued a Fire Prevention Notice or have written approval from the local council where the second property is located.

Those travelling from metropolitan Melbourne to regional Victoria must comply with the Chief Health Office restrictions for Melbourne, even when in regional areas.

Property owners are strongly encouraged to use local contractors in order to avoid needing to travel.

If local contractors cannot be used, the “Letter of Support” from Council, if approved, will allow the property owner, and people who ordinarily live with the property owner, to visit the property to carry out fuel reduction work a maximum period of 72 hours from the date of travel. The letter of support will specify all conditions of travel.

Property owners are not permitted to visit any local businesses to purchase supplies and should travel with the tools and equipment they need. Travel is not permitted until your letter of support from Council has been received.

On applying for a letter of support, the following information must be confirmed:

  1. The person who owns the property and where they currently reside.
  2. The property address of the second property
  3. That the property is situated within or nearby a bushfire prone area, floodway overlay or other hazard overlay.
  4. The intended works to be undertaken.
  5. The period of intended travel, including the dates of travel (maximum of 3 days).
  6. That only members of their immediate household may travel with the property owner and Council requires a record the names of those travelling.

Property owners are reminded that all relevant COVID19 restrictions will apply while travelling.

 For further information about travelling to prepare your property, including FAQ’s and determining your eligibility for a letter of support visit https://www.coronavirus.vic.gov.au/emergencies-and-coronavirus-covid-19

APPLY FOR A LETTER OF SUPPORT

Click here to view form.

 

3. Facility Openings & Closures

Changes to outdoor dining/footpath trading

In response to the easing of restrictions, we’re doing all we can to support our businesses to re-open.

One of the first steps is to modify how we manage outdoor dining and street trading.

We are supporting businesses that have current permits to use footpath space for outdoor dining to extend their areas into spaces next to their businesses. Unfortunately, this may not be possible for all traders where there is limited footpath space.

Where there is an empty shop next door or an unused area of footpath next to your business that will allow you to increase your dining capacity (within the physical distancing requirements), we encourage you to discuss using this space with your neighbouring business owners and if they agree, complete the consent form below.

All tables and chairs must be placed away from the building façade on the road side of the footpath, this is in accordance with Councils Local Laws and Councils Trading Places policy.

Click here to view form.

Customer Service Centres

The following Customer Service Centers will re-open from 9.00am Thursday 17 September in line with the State Government's Step 3 of the regional roadmap.

153 High Street Rutherglen - 9.00am to 4.30pm Tuesday - Friday

34 High Street Yackandandah - 9.00am to 4.30pm Monday - Friday

101 Ford Street Beechworth - 9.00am to 4.30pm Monday - Friday

The Pines at Beechworth will remain closed for face-to-face customer transactions. 

You can continue to access our services online or via our website by making a request online here, call us on 1300 365 003 or send us an email.

If you need to speak with a specific council officer in person, please call to arrange an over the phone or 'Zoom' meeting.




Libraries

We are excited to announce that Indigo Shire Library branches will reopen to the community on Monday 19 October.  

Our physical branches have been closed since 6 August due to the Coronavirus (COVID-19) Pandemic. 

The health and wellbeing being of the community and our staff will remain at the forefront of our planning and operations.  COVIDSafe operating hours, strict hygiene measures and social distancing rules will be in place. There will also be time limits on public access computers and limits on the amount of people in the branches.  We thank you in advance for your understanding and cooperation as we all adapt to these new ways of operating.

The Book Valet service including click and collect and home delivery will continue to operate and we encourage you to use these services rather than browse the books in the branch.

In-person events, including author talks and children’s Story Time sessions, remain suspended until further notice.

More information is below:

Opening Hours:

Beechworth Library and Customer Service

Monday - Friday – 9am – 4:30pm

Saturday – Closed

Yackandandah Library and Customer Service

Monday  - Friday – 9am – 4:30pm

Saturday – Closed

Rutherglen Library and Customer Service

Tuesday –  Friday - 9am – 4.30pm

Saturday – Closed

Chiltern Library

Wednesday – 9am – 4.30pm

Friday 9am – 4.30pm

Saturday – Closed

The following measures are in place:

  • Maximum number of visitors in the buildings as per government guidelines. These limits are:
    • Beechworth – 10 people
    • Yackandandah – 8 people
    • Rutherglen - 6 people
    • Chiltern - 5 
  • Hand sanitisation stations for customers and staff
  • Procedures to encourage social distancing between staff and visitors
  • Instructional signage, line up markings
  • 30 minute time limits for use of public access computers
  • Public access computers will only be available between the hours of 9am – 3pm
  • If you are in the building for more than 15 minutes you will need to register your details

If you visit the Library, we ask you to:

  • Be kind
  • Use the returns chutes for books
  • BYO and pack your own library bags
  • Adhere to social distancing measures
  • Stay home if you are unwell
  • Keep your visit to under 10 minutes

We thank you for your continued understanding, patience and support as we reopen and resume services. 

For further information on COVID-19 and how to best manage your risks, please visit the Department of Health & Human Services website.

Beechworth Historic Precinct

The Beechworth Historic Precinct buildings remain closed to comply with Victorian State Government COVID restrictions.

However the Historic Precinct Walking Tours will be re-starting from Saturday 19 September:

10.15 am - Gold Rush Walking Tour
11.30 am - Combined Ned Kelly & Gold Rush Walking Tour
1.15 pm -  Ned Kelly Walking Tour

Tickets are $5 general admission, $3 Concession and $10 family. Tickets available here.

Remote Access:

To access the Burke Museum’s historical and family history research service please email beechwortharchive@indigoshire.vic.gov.au

To access the Burke Museum’s online collections please follow this link

Follow the Burke Museum and Beechworth Historic Precinct on facebook

Visitor Information Centres

In line with the Stage 3 Regional Roadmap, selected Visitor Information Centres are open as follows from Thursday 17 September. For the centres that remain closed, our knowledgeable and friendly Visitor Information Staff are still available to support queries from local business, community and visitors planning a visit for when it is safe to do so, via the below contact options.

Beechworth Visitor Information Centre - OPEN
9.30am to 4.30pm Every day
Phone: 1300 366 321
Email: info@explorebeechworth.com.au
Webchat: explorebeechworth.com.au

Chiltern Visitor Information Centre - OPEN
10.00am - 3.00pm Every day
Phone: 03 57261 611
Email: info@explorechiltern.com.au
Webchat: explorechiltern.com.au

Rutherglen Visitor Information Centre - OPEN
9.30am to 4.30pm Every day
Phone: 1800 622 871
Email: info@explorerutherglen.com.au
Webchat: explorerutherglen.com.au

Yackandandah Visitor Information Centre - CLOSED
Re-opening date TBC
Phone: 02 60271 988
Email: info@exploreyackandandah.com.au
Webchat: exploreyackandandah.com.au


Maternal and child health and immunisation clinics

All Indigo Shire immunisation services are by appointment only.

If you or your child requires vaccination at one of Council’s immunisation sessions, please contact Wodonga Council (Indigo’s Immunisation Provider) to make an appointment on 1800 655 360. The service will try to accommodate everyone with an appointment. Please note that only one parent/guardian should accompany a child into the immunisation session.

The 2020 Flu vaccine is now available for purchase at Council immunisation sessions, please make an appointment and by phoning 1800 655 360 and we ask that payment is made online – please enquire at the time of making your appointment. Community members who fall into the following risk categories may make an appointment to receive their free flu vaccine at any Council immunisation session:

  • Children aged 6 months to 5 years
  • Aboriginal and Torres Strait Islander people aged from 6 months and over
  • Adults aged ≥65 years
  • People aged ≥6 months who have certain medical conditions which increase the risk of influenza disease complications; for example, severe asthma, lung or heart disease, low immunity or diabetes
  • Pregnant women (during any stage of pregnancy)

 Information for parents with infants and young children(PDF, 1MB)  


Outdoor play spaces/sports parks/pools

Under the Step 3 of the Regional Roadmap, outdoor playgrounds, Skate Parks, and BBQ are now open.

Swimming pools

Indigo Shire swimming pools are closed for winter and are scheduled to re-open for the regular season in November.



Transfer Stations

Our transfer stations remain open however we prefer payment by card.


4. Border Permits

To coincide with Step 3 in regional Victoria, the NSW Government has relaxed restrictions on crossing into NSW. Movement into NSW is permitted with a valid border crossing permit and you no longer need to provide a specific reason for your travel.

Obtaining a Permit

To obtain a permit, residents will need to log onto Service NSW and apply for a border resident permit.

 

 border-bubble-map.jpg

Travel outside the Blue Zone

Border region residents who live inside the blue zone are able to travel to non-blue zone areas in their state. For example, a Yackandandah resident can travel to Benalla, which is not included in the zone.

However, as Victorians, you are not allowed to travel beyond the blue zone in NSW. For example, you cannot travel from Barnawatha to Wagga.

Residents who have travelled beyond the blue zone within their own state in the last 14 days are still able to cross the border unless they have been to a restricted area i.e. Greater Melbourne.

5. Resources and key contacts

Resources 

The Australian Government Coronavirus app and WhatsApp channel are also a good way to stay informed. Search “Coronavirus Australia” in the Apple App Store and on Google Play or visit www.australia.gov.au. If you have WhatsApp, message +61 400 253 787 or go to aus.gov.au/whatsapp

More frequently asked questions and fact sheets about coronavirus disease (COVID-19)

6. Support for our most vulnerable residents

What can Council do to support you

Indigo Shire Council has established a Pandemic Coordination Team to work with organisations and community groups to support our most vulnerable residents during these unprecedented times.

The team is here to help, we can:

  1. Support you to access existing Council programs
  2. Connect you to the right services in the community
  3. Advocate for your needs locally and regionally 


To speak to someone in the team, please call 1300 365 003.

 If you have any feedback for us, please email info@indigoshire.vic.gov.au 

Community Activation and Social Isolation Initiative (CASI)

The Victorian Government has established the COVID-19 community activation and social isolation initiative (CASI) to help people maintain important connections with family, friends and community and to build new social connections and networks of support in their local communities.

COVID-19 is disrupting regular social interactions and networks. The CASI initiative will benefit anyone in the community who needs practical, emotional or social support, particularly those who have minimal social connections and informal supports.

Our Team has developed Staying Connected packs for members of the community who need some additional support during this time. If you, or someone you know may benefit from a support pack, please contact us on 1300 365 003. 


Community Support

Quercus Beechworth 

Quercus Beechworth offer a range of services for the community.

Food Program and Community Support

The Quercus Community Food program provides healthy and nutritious meals free of charge to members of the community in times of need. 

Quercus Community Support is a confidential and non-judgmental service that can provide financial assistance with utilities, fuel, emergency accommodation, pharmaceuticals and school costs.

Meals and other support can be accessed by calling 0408 860 231 (Tues, Wed, Thurs 10am-4pm).

To see more about what support Quercus Beechworth can offer, visit their website.  


Yackandandah Community Centre

 The Yackandandah Community Centre is working closely with other leading organisations in their town to come up with ways to support residents during this time. 

They are asking for your help. Visit the YCC website to register to volunteer, contribute your ideas or for more information. 

They have also compiled a list of businesses who are supporting the community, the list can be found here 

 Red Cross - COVID Connect

Red Cross can provide you with a daily telephone call to check on your wellbeing through a service known as Telecross. Telecross is for people who live alone and are at risk of an accident or illness that may go unnoticed.

 To participate in Telecross call Red Cross on on 1300 885 698. More information can be found on their website.  

Support Services and Resources

The Beyond Blue website also features a range of helpful resources.

Domestic Violence Support

Women are at increased risk of family violence before, during and after an emergency, such as a pandemic.  Feeling stressed and angry is no excuse for family violence or sexual assault.The following supports are available for all Indigo residents.

DIAL 000 IF YOU ARE IN IMMEDIATE DANGER.

  • 1800 RESPECT -1800 737 732 (24hr)
  • Centre Against Violence - 03 5722 2203 - Family violence crisis accommodation & support services for women & children. Also provides sexual assault services for women, men, young people and children.
  • Gateway Health - 02 6022 8888 - Family violence outreach, counselling, support and referral.
  • Child FIRST - 1800 705 211 Information, advice and referral to support children, young people and families.


Subscribe to our Weekly Update

The Indigo Shire Council weekly update is the best place to receive the latest information from Council

You can sign up here to receive this via email each Friday. 


Staying Connected

Help your community group, family or club stay connected by following this handy tip sheet.

Tips for Staying Connected(PDF, 992KB)

Phone Tree Template(DOCX, 36KB)

Indigo Calling

Indigo Calling is a telephone visiting service run through Beechworth Health, Indigo North Health and the Yackandandah Community Centre. This is a great program and especially important to stay connected and receive regular updates during these challenging times. For information on how to sign up to the program, please visit the Indigo Calling page on our website.

Supermarkets and Pharmacies

Pharmacies

Beechworth

(03) 57 281 094
Free delivery Monday to Friday to any home in the 3747 area. Please phone through your orders with as much notice as possible. You can either pay by card over the phone or discuss other payment options.

Yackandandah

(02) 6027 1211 or 0421 400 111 or email
Yackandandah Pharmacy will take orders via phone, fax email or text for any prescription medications or over the counter medications and deliver them directly to you Monday to Friday.
This is a free service for anyone who is unwell or is worried that their existing health issues may worsen by being exposed to infection in a public space.

Chiltern

(03) 5726 1972
Free delivery to Chiltern and Barnawartha for those in need - call the store to discuss 

Rutherglen

(02) 6032 8613
Monday to Friday home delivery service. Call the pharmacy and order your scripts/ shop items that you need with free delivery available.Accepts credit card payment over the phone. You can also leave your script at the pharmacy to make it easier for next time.

Tangambalanga

(02) 6073 0605
Home delivery service Monday to Saturday. Call the store to arrange. 

 

Supermarkets

Beechworth IGA

(03) 57 281 055
Home deliveries Monday to Friday. Cut off time is 2pm. Will deliver after 4pm. Email order to beechworth_manager@ritchies.com.au (preferable) or call store

Yackandandah Foodworks

 (02) 6027 1230
Home delivery available from Monday 6 April with deliveries on Tuesday, Thursday and Saturday.

Chiltern IGA

(03) 5726 1471
Can arrange home delivery if required, call the store to discuss your needs. 

Rutherglen IGA

(02) 6032 9232
Offering home delivering in Rutherglen - call through with your list and they will arrange the rest.