COVID-19 Information for Indigo Shire Residents

1. Stage 3 Restrictions

From 11:59pm on Wednesday 5 August, Indigo Shire and the rest of Regional Victoria, will return to Stage 3 “Stay at Home” restrictions.

This means there’ll again be only four reasons to leave your home: 

1. Shopping for food and essential items

2. Care and caregiving

3. Daily exercise

4. Work and study – if you can’t do it from home.

Businesses will also return to Stage 3 restrictions. That means restaurants and cafes can only offer delivery and takeaway. Beauty and personal services will need to close. Entertainment and cultural venues will need to close. Community sport will need to stop.

Face coverings will continue to be compulsory.

See below full details on the regional restrictions.



2. Indigo Shire Facility Closures

Customer Service Centres

The following Customer Service Centres will be will be closed from 11:59pm on Wednesday 5th August to comply with Victorian State Government Stage 3 Restrictions.

153 High Street, Rutherglen

34 High Street, Yackandandah

101 Ford Street, Beechworth 

The Pines at Beechworth will remain closed for face-to-face customer transactions. 

All centres will continue to provide customer service online and over the phone. 

You can make a request online here, contact us on 1300 365 003 or via

If you need to speak with a specific council officer in person, please call to arrange an over the phone or 'Zoom' meeting.

Please continue to access our services online via our website or call our Customer Service Team. We look forward to welcoming you all back once it is safe to do so.


As of Thursday 6 August, all our Library branches will again be closed to the public and we will resume the Book Valet service.

The Book Valet allows residents to access books, DVD’s , magazines, audio books and even kids craft activities from the Indigo Shire Library collection. 

Pick up Services operate:





10am – 12pm

2pm – 4pm

Monday, Tuesday & Friday




10am – 12pm

2pm – 4pm

Tuesday, Wednesday & Thursday



10am – 12pm

2pm – 4pm

Wednesday & Friday




10am – 12pm

2pm – 4pm

Wednesday, Thursday & Friday


Delivery services operate:


Deliveries to



Rutherglen and surrounds






Indigo valley





Osbornes/Allans Flat









Beechworth Historic Precinct

The Beechworth Historic Precinct, including all buildings and walking tours, will be closed from 11:59pm on Wednesday 5th August to comply with Victorian State Government Stage 3 Restrictions.

Remote Access:

To access the Burke Museum’s historical and family history research service please email

To access the Burke Museum’s online collections please follow this link

Follow the Burke Museum and Beechworth Historic Precinct on facebook

For more information visit our website

 We look forward to welcoming visitors back to the Beechworth Historic Precinct once it is safe to do so.

Visitor Information Centres

Beechworth, Rutherglen, Yackandandah and Chiltern Visitor Information Centres will be closed to the public from COB Wednesday 5 August, 2020. Our knowledgeable and friendly Visitor Information Staff are still available to support queries from local business, community and visitors planning a visit for when it is safe to do so, via the following contact options.

Beechworth Visitor Information Centre
Phone: 1300 366 321

Chiltern Visitor Information Centre
Phone: 03 57261 611

Rutherglen Visitor Information Centre
Phone: 1800 622 871

Yackandandah Visitor Information Centre
Phone: 02 60271 988

Maternal and child health and immunisation clinics

All Indigo Shire immunisation services are by appointment only.

If you or your child requires vaccination at one of Council’s immunisation sessions, please contact Wodonga Council (Indigo’s Immunisation Provider) to make an appointment on 1800 655 360. The service will try to accommodate everyone with an appointment. Please note that only one parent/guardian should accompany a child into the immunisation session.

The 2020 Flu vaccine is now available for purchase at Council immunisation sessions, please make an appointment and by phoning 1800 655 360 and we ask that payment is made online – please enquire at the time of making your appointment. Community members who fall into the following risk categories may make an appointment to receive their free flu vaccine at any Council immunisation session:

  • Children aged 6 months to 5 years
  • Aboriginal and Torres Strait Islander people aged from 6 months and over
  • Adults aged ≥65 years
  • People aged ≥6 months who have certain medical conditions which increase the risk of influenza disease complications; for example, severe asthma, lung or heart disease, low immunity or diabetes
  • Pregnant women (during any stage of pregnancy)

 Information for parents with infants and young children(PDF, 1MB)  

Outdoor play spaces/sports parks/pools

From 11.59pm on Wednesday 5 August, the following facilities will be closed:

  • Playgrounds & Exercise Equipment (eg Lake Sambell)
  • Skate-Parks
  • BBQ’s
  • Beaches

Swimming pools

Indigo Shire swimming pools are closed for winter and are scheduled to re-open for the regular season in November.

Transfer Stations

Our transfer stations remain open however we're not accepting cash payments.

3. Border Permits

NSW border residents will be restricted in their reasons for travelling into the Victorian side of the border zone. If they travel beyond the border zone into Victoria, they will be required to self-isolate upon return for 14 days. 

Any other NSW resident who crosses the Murray River, or otherwise enters Victoria or has been there in the last 14 days, will be required to self-isolate for 14 days on their return to NSW.

For Victorian residents, until further notice, you’ll need a border entry permit to enter NSW, except if you're entering:

  • as an emergency or law enforcement services worker
  • to access emergency medical, hospital, dental or veterinary care
  • to avoid injury or escape a risk of harm. 

 You can apply for a Border Entry Permit below:

The NSW Government has also released a fact sheet on what you can and can't do under the new border closure rules. 

If you are an Indigo Shire resident who needs to travel across the border and cannot get a permit under the new rules, we encourage you to complete this form. All submissions will be used to support our advocacy efforts to the NSW government to re-think the current 2km border zone.

Click here to view form.

4. Further information/advice and key contacts


The Australian Government Coronavirus app and WhatsApp channel are also a good way to stay informed. Search “Coronavirus Australia” in the Apple App Store and on Google Play or visit If you have WhatsApp, message +61 400 253 787 or go to

More frequently asked questions and fact sheets about coronavirus disease (COVID-19)

5. Support for our most vulnerable residents

What can Council do to support you

Indigo Shire Council has established a Pandemic Coordination Team to work with organisations and community groups to support our most vulnerable residents during these unprecedented times.

The team is here to help, we can:

  1. Support you to access existing Council programs
  2. Connect you to the right services in the community
  3. Advocate for your needs locally and regionally 

To speak to someone in the team, please call 1300 365 003.

 If you have any feedback for us, please email 

Support Services and Resources

The Beyond Blue website also features a range of helpful resources.

Domestic Violence Support

Women are at increased risk of family violence before, during and after an emergency, such as a pandemic.  Feeling stressed and angry is no excuse for family violence or sexual assault.The following supports are available for all Indigo residents.


  • 1800 RESPECT -1800 737 732 (24hr)
  • Centre Against Violence - 03 5722 2203 - Family violence crisis accommodation & support services for women & children. Also provides sexual assault services for women, men, young people and children.
  • Gateway Health - 02 6022 8888 - Family violence outreach, counselling, support and referral.
  • Child FIRST - 1800 705 211 Information, advice and referral to support children, young people and families.

Subscribe to our Weekly Update

The Indigo Shire Council weekly update is the best place to receive the latest information from Council

You can sign up here to receive this via email each Friday. 

Staying Connected

Help your community group, family or club stay connected by following this handy tip sheet.

Tips for Staying Connected(PDF, 992KB)

Phone Tree Template(DOCX, 36KB)

Indigo Calling

Indigo Calling is a telephone visiting service run through Beechworth Health, Indigo North Health and the Yackandandah Community Centre. This is a great program and especially important to stay connected and receive regular updates during these challenging times. For information on how to sign up to the program, please visit the Indigo Calling page on our website.

Supermarkets and Pharmacies



(03) 57 281 094
Free delivery Monday to Friday to any home in the 3747 area. Please phone through your orders with as much notice as possible. You can either pay by card over the phone or discuss other payment options.


(02) 6027 1211 or 0421 400 111 or email
Yackandandah Pharmacy will take orders via phone, fax email or text for any prescription medications or over the counter medications and deliver them directly to you Monday to Friday.
This is a free service for anyone who is unwell or is worried that their existing health issues may worsen by being exposed to infection in a public space.


(03) 5726 1972
Free delivery to Chiltern and Barnawartha for those in need - call the store to discuss 


(02) 6032 8613
Monday to Friday home delivery service. Call the pharmacy and order your scripts/ shop items that you need with free delivery available.Accepts credit card payment over the phone. You can also leave your script at the pharmacy to make it easier for next time.


(02) 6073 0605
Home delivery service Monday to Saturday. Call the store to arrange. 



Beechworth IGA

(03) 57 281 055
Home deliveries Monday to Friday. Cut off time is 2pm. Will deliver after 4pm. Email order to (preferable) or call store

Yackandandah Foodworks

 (02) 6027 1230
Home delivery available from Monday 6 April with deliveries on Tuesday, Thursday and Saturday.

Chiltern IGA

(03) 5726 1471
Can arrange home delivery if required, call the store to discuss your needs. 

Rutherglen IGA

(02) 6032 9232
Offering home delivering in Rutherglen - call through with your list and they will arrange the rest. 

Community Support

Quercus Beechworth 

Quercus Beechworth offer a range of services for the community.

Food Program and Community Support

The Quercus Community Food program provides healthy and nutritious meals free of charge to members of the community in times of need. 

Quercus Community Support is a confidential and non-judgmental service that can provide financial assistance with utilities, fuel, emergency accommodation, pharmaceuticals and school costs.

Meals and other support can be accessed by calling 0408 860 231 (Tues, Wed, Thurs 10am-4pm).

To see more about what support Quercus Beechworth can offer, visit their website.  

Yackandandah Community Centre

 The Yackandandah Community Centre is working closely with other leading organisations in their town to come up with ways to support residents during this time. 

They are asking for your help. Visit the YCC website to register to volunteer, contribute your ideas or for more information. 

They have also compiled a list of businesses who are supporting the community, the list can be found here 

 Red Cross - COVID Connect

Red Cross can provide you with a daily telephone call to check on your wellbeing through a service known as Telecross. Telecross is for people who live alone and are at risk of an accident or illness that may go unnoticed.

 To participate in Telecross call Red Cross on on 1300 885 698. More information can be found on their website.