Contact Council

Getting in touch with Council is easy, and there's more than one way to do it. This page covers all the ways to reach us, and what to expect once you have.

Our Customer Service Charter sets out how quickly we aim to respond, no matter which way you contact us:

Contact method	We'll respond by
Phone or in person	End of next business day
Email	4 business days
Form on website	4 business days
Mail	10 business days

For complex requests that take longer to sort out, we'll keep you updated on progress.

For the fastest response, call us or use the Service Request & Customer Feedback form below.

The information you're seeking may be on one of these popular pages:

Not what you're looking for? Let one our friendly Customer Experience Team members help you with your enquiry.

Click through the tabs below to find the best way for you to get in touch.

If you need to speak with us about an urgent matter after hours, on weekends or public holidays, please call 1300 365 003.

Online

Step 1.Make a request or give feedback

Use this form to make a request, report an issue, or give us feedback.

Service Request & Customer Feedback form

Step 2.Make a complaint

If you have a complaint about the quality of an action taken, a decision made, or a service provided by or on behalf of Council, you're encouraged to use this form.

Our Complaint Handling Policy applies to all complaints. Once we receive yours, we'll handle it in line with that policy.

When you make a complaint, please include as much detail as you can — dates, times, locations, names of anyone you've spoken with, and any reference numbers from earlier contact.

Make a complaint

Step 3.Email us

You can also get in touch with us by emailing info@indigoshire.vic.gov.au

In person

We have Customer Experience Centres located in Beechworth, Chiltern, Yackandandah and Rutherglen.

Step 1.Beechworth

101 Ford Street
9.00am - 5.00pm Monday - Friday

Step 2.Chiltern

3 Crawford Street
9.00am - 5.00pm Monday, Wednesday - Friday
9.30am - 12.00pm Saturday (Library only)

Step 3.Rutherglen

153 High Street
9.00am - 5.00pm Tuesday - Friday

Step 4.Yackandandah

34 High Street
9.00am - 5.00pm Monday - Friday

By phone

Step 1.Call us

From 9.00am to 5.00pm Monday to Friday on 1300 365 003.

Did you call us? Provide feedback on your experience here.

Step 2.After hours emergency

Buller Gas	1800 427 497
Roads, streets and drains	0448 321 386
Stock on road	0407 201 002
Water and sewerage	1300 361 644

Step 3.Libraries

Beechworth	03 5728 8043
Chiltern	02 6028 1143
Rutherglen	02 6033 6801
Yackandandah	02 6028 1180

Step 4.Tourism attractions and visitor information centres

Burke Museum	03 5728 8067
Historic Courthouse	03 5728 8066
Beechworth Visitor Information Centre	1300 366 321
Chiltern Visitor Information Centre	03 5726 1611
Rutherglen Visitor Information Centre	1800 622 871
Yackandandah Visitor Information Centre	02 6027 1988

Step 5.Need help with accessing our services?

We are National Relay Service-friendly.

If you are deaf or have a hearing or speech impairment, please contact the National Relay Service and ask them to call 1300 365 003.

By mail

Send us a letter

PO Box 28 Beechworth Victoria 3747

Contact a councillor

Your councillors

Online forms

Did you know you can complete a number of transactions with us by completing quick and easy online forms?

Click here to view our most popular forms.