Contact Council

We are committed to delivering high quality services, facilities and experiences to ensure that Indigo Shire is a great place to live, work, visit and invest in.  

The information you're seeking may be on one of these popular pages.

Not what you're looking for? Let one our friendly Customer Service Team members help you with your enquiry. 

Click through the tabs below to find the best way for you to get in touch.

If you need to speak with us about an urgent matter after hours, on weekends or public holidays, please call 1300 365 003.  




Step 1.If you'd like to make a request or provide us with feedback

You can use this online form to make a request, report an issue or provide us with feedback. 

Service Request & Customer Feedback form

Step 2.If you'd like to make a complaint

If you have a complaint about the quality of an action taken, a decision made, or a service provided, by or on behalf of Council you are encouraged to complete the following form.
Council's Complaint Handling Policy applies to the making of a complaint to Council.  Upon receipt of your complaint, Council will allocate the complaint to be handled in accordance with the policy.
When making a complaint please ensure that you provide all relevant facts, and where possible include dates, times, locations, contact names, and any prior reference numbers provided.

Step 3.Email us

You can also get in touch with us by emailing


In person

We have Customer Service Centres located in Beechworth, Chiltern, Yackandandah and Rutherglen. 

Step 1.Beechworth

101 Ford Street
9.00am - 5.00pm Monday - Friday

Step 2.Chiltern

3 Crawford Street
9.00am - 5.00pm Monday, Wednesday - Friday
9.30am - 12.00pm Saturday (Library only)

Step 3.Rutherglen

153 High Street
9.00am - 5.00pm Tuesday - Friday

Step 4.Yackandandah

34 High Street
9.00am - 5.00pm Monday - Friday


By phone

Step 1.Call us

From 9.00am to 5.00pm Monday to Friday on 1300 365 003.

Did you call us? Provide feedback on your experience here

Step 2.After hours emergency

Buller Gas

1800 427 497

Roads, streets and drains

0448 321 386

Stock on road

0407 201 002

Water and sewerage

1300 361 644

Step 3.Libraries


03 5728 8043


026028 1143


1300 365 003


02 6028 1180

Step 4.Tourism attractions and visitor information centres

Burke Museum

03 5728 8067

Historic Courthouse

03 5728 8066

Beechworth Visitor Information Centre

1300 366 321

Chiltern Visitor Information Centre

03 5726 1611

Rutherglen Visitor Information Centre

1800 622 871

Yackandandah Visitor Information Centre

02 6027 1988


Step 5.Need help with accessing our services?


National Relay Service - A phone solution for people who are deaf or have a hearing or speech impairment.


We are National Relay Service-friendly.

If you are deaf or have a hearing or speech impairment, please contact the National Relay Service and ask them to call 1300 365 003. 

By mail

Send us a letter

PO Box 28 Beechworth Victoria 3747