Our Customer Service Centres, Libraries and Council offices will be closed on Monday 8 June. If you require assistance during this time, please contact us and we will get back to you.Our Visitor Information Centres and Beechworth Waste Transfer Station will be open as usual.
Contact us
In 2015, the Victorian Ombudsman released two reports which highlighting the need for all Councils to ensure that their complaints handlings systems are effective, efficient and promote fairness, integrity, respect for human rights and administrative excellence.
This policy has been developed after a review of our existing complaints handling process to provide a clear and transparent framework for the handling, recording and reporting of complaints from the public.
It was adopted by Council on Tuesday 22 February 2022.