Due to staff shortages within our Building Department, there may be delays in the processing of some building documentation and approval of permits. We will endeavor to maintain service delivery as best we can, and appreciate your patience and understanding.
If you find yourself in financial difficulty and cannot meet the due date for payment, contact the rates department as soon as possible.
We seek to provide flexible financial arrangements for ratepayers experiencing temporary and genuine financial hardship.
For further information relating to financial hardship you can download Council's Financial Hardship Policy(PDF, 242KB) .
You may apply for a waiver, deferral or concession of your Council rates and charges in accordance with sections 170 or 171 of the Local Government Act 1989.
You may apply for a waiver, deferral or concession of your Fire Services Property Levy in accordance with Sections 27 or 28 of the Fire Services Property Levy Act 2012.
Please note: Interest continues to accrue on balances unpaid.
Our Financial Hardship Policy is currently under review and the draft will be out for consultation shortly.
In the meantime, Local Government Victoria is seeking feedback regarding the draft Ministerial Guidelines relating to payment of rates and charges.
Should you like to provide feedback the consultation is open until Friday 15 September 2023.
Ministerial Guidelines Relating to Payment of Rates and Charges consultation