COVID-19 Information for Indigo Shire Residents

1. Last step restrictions

Victoria moved to Last Step restrictions from 11:59pm 22 November 2020.

 The link below will take you to the DHHS website which has a full list of what this means for regional Victorians. 

Face Covering Rules have changed

From 11.59pm 22 November 2020, face masks are no longer mandatory outside if outdoors and a safe distance can be kept, but Victorians will need to carry a mask at all times in case the situation changes. Masks still need to be worn when indoors and on public transport – and where distance cannot be kept.

We have a number of reusable cloth masks, free of charge for residents who've had trouble sourcing them. You can pick one up from the following locations:

  • Ford Street Beechworth Customer Service Centre
  • Yackandandah Customer Service Centre
  • Rutherglen Customer Service Centre
  • Barnawartha Surgery
  • Chiltern Pharmacy
  • Tangambalanga Pharmacy

For Indigo Shire residents, the following details the current regulations our facilities are governed by.

2. Facility Openings & Closures

Changes to outdoor dining/footpath trading

In response to the easing of restrictions, we’re doing all we can to support our businesses to re-open.

One of the first steps is to modify how we manage outdoor dining and street trading.

We are supporting businesses that have current permits to use footpath space for outdoor dining to extend their areas into spaces next to their businesses. Unfortunately, this may not be possible for all traders where there is limited footpath space.

Where there is an empty shop next door or an unused area of footpath next to your business that will allow you to increase your dining capacity (within the physical distancing requirements), we encourage you to discuss using this space with your neighbouring business owners and if they agree, complete the consent form below.

All tables and chairs must be placed away from the building façade on the road side of the footpath, this is in accordance with Councils Local Laws and Councils Trading Places policy.

Click here to view form.

Customer Service Centres

The following Customer Service Centers will re-open from 9.00am Thursday 17 September in line with the State Government's Step 3 of the regional roadmap.

153 High Street Rutherglen - 9.00am to 4.30pm Tuesday - Friday

34 High Street Yackandandah - 9.00am to 4.30pm Monday - Friday

101 Ford Street Beechworth - 9.00am to 4.30pm Monday - Friday

The Pines at Beechworth will remain closed for face-to-face customer transactions. 

You can continue to access our services online or via our website by making a request online here, call us on 1300 365 003 or send us an email.

If you need to speak with a specific council officer in person, please call to arrange an over the phone or 'Zoom' meeting.


We are excited to announce that Indigo Shire Library branches will reopen to the community on Monday 19 October.  

Our physical branches have been closed since 6 August due to the Coronavirus (COVID-19) Pandemic. 

The health and wellbeing being of the community and our staff will remain at the forefront of our planning and operations.  COVIDSafe operating hours, strict hygiene measures and social distancing rules will be in place. There will also be time limits on public access computers and limits on the amount of people in the branches.  We thank you in advance for your understanding and cooperation as we all adapt to these new ways of operating.

The Book Valet service including click and collect and home delivery will continue to operate and we encourage you to use these services rather than browse the books in the branch.

In-person events, including author talks and children’s Story Time sessions, remain suspended until further notice.

More information is below:

Opening Hours:

Beechworth Library and Customer Service

Monday - Friday – 9am – 4:30pm

Saturday – Closed

Yackandandah Library and Customer Service

Monday  - Friday – 9am – 4:30pm

Saturday – Closed

Rutherglen Library and Customer Service

Tuesday –  Friday - 9am – 4.30pm

Saturday – Closed

Chiltern Library

Wednesday – 9am – 4.30pm

Friday 9am – 4.30pm

Saturday – Closed

The following measures are in place:

  • Maximum number of visitors in the buildings as per government guidelines. These limits are:
    • Beechworth – 10 people
    • Yackandandah – 8 people
    • Rutherglen - 6 people
    • Chiltern - 5 
  • Hand sanitisation stations for customers and staff
  • Procedures to encourage social distancing between staff and visitors
  • Instructional signage, line up markings
  • 30 minute time limits for use of public access computers
  • Public access computers will only be available between the hours of 9am – 3pm
  • If you are in the building for more than 15 minutes you will need to register your details

If you visit the Library, we ask you to:

  • Be kind
  • Use the returns chutes for books
  • BYO and pack your own library bags
  • Adhere to social distancing measures
  • Stay home if you are unwell
  • Keep your visit to under 10 minutes

We thank you for your continued understanding, patience and support as we reopen and resume services. 

For further information on COVID-19 and how to best manage your risks, please visit the Department of Health & Human Services website.

Beechworth Historic Precinct

The Burke Museum and The Beechworth Court House re-opened on Thursday 12 November from 10am - 5pm. Entry numbers will be limited and COVID19 regulations in place. 

Historic Precinct Walking Tours re-started from Saturday 19 September:

10.15am - Gold Rush Walking Tour

11:30am - Combined Ned Kelly and Gold Rush (Weekends Only)

1.15pm -  Ned Kelly Walking Tour

Tickets are $5 general admission, $3 Concession and $10 family. Tickets available here.

Remote Access:

To access the Burke Museum’s historical and family history research service please email

To access the Burke Museum’s online collections please follow this link

Follow the Burke Museum and Beechworth Historic Precinct on facebook

Visitor Information Centres

Beechworth Visitor Information Centre - OPEN
9.30am - 4.30pm Every day
Phone: 1300 366 321

Chiltern Visitor Information Centre - OPEN
10.00am - 3.00pm Every day
Phone: 03 57261 611

Rutherglen Visitor Information Centre - OPEN
9.30am - 4.30pm Every day
Phone: 1800 622 871

Yackandandah Visitor Information Centre - OPEN
10am - 4.00pm  Monday - Friday
10am - 2.00pm Weekends
Phone: 02 60271 988


Maternal and child health and immunisation clinics

All Indigo Shire immunisation services are by appointment only.

If you or your child requires vaccination at one of Council’s immunisation sessions, please contact Wodonga Council (Indigo’s Immunisation Provider) to make an appointment on 1800 655 360. The service will try to accommodate everyone with an appointment. Please note that only one parent/guardian should accompany a child into the immunisation session.

The 2020 Flu vaccine is now available for purchase at Council immunisation sessions, please make an appointment and by phoning 1800 655 360 and we ask that payment is made online – please enquire at the time of making your appointment. Community members who fall into the following risk categories may make an appointment to receive their free flu vaccine at any Council immunisation session:

  • Children aged 6 months to 5 years
  • Aboriginal and Torres Strait Islander people aged from 6 months and over
  • Adults aged ≥65 years
  • People aged ≥6 months who have certain medical conditions which increase the risk of influenza disease complications; for example, severe asthma, lung or heart disease, low immunity or diabetes
  • Pregnant women (during any stage of pregnancy)

 Information for parents with infants and young children(PDF, 1MB)  

Outdoor play spaces/sports parks/pools

Under the Step 3 of the Regional Roadmap, outdoor playgrounds, Skate Parks, and BBQ are now open.

Swimming pools

Indigo Shire swimming pools are closed for winter and are scheduled to re-open for the regular season in November.

Transfer Stations

Our transfer stations remain open however we can only accept payment by card.


3. Resources and key contacts


The Australian Government Coronavirus app and WhatsApp channel are also a good way to stay informed. Search “Coronavirus Australia” in the Apple App Store and on Google Play or visit If you have WhatsApp, message +61 400 253 787 or go to

More frequently asked questions and fact sheets about coronavirus disease (COVID-19)

4. Support for our most vulnerable residents

What can Council do to support you

Indigo Shire Council has established a Pandemic Coordination Team to work with organisations and community groups to support our most vulnerable residents during these unprecedented times.

The team is here to help, we can:

  1. Support you to access existing Council programs
  2. Connect you to the right services in the community
  3. Advocate for your needs locally and regionally 

To speak to someone in the team, please call 1300 365 003.

 If you have any feedback for us, please email 

Community Activation and Social Isolation Initiative (CASI)

The Victorian Government has established the COVID-19 community activation and social isolation initiative (CASI) to help people maintain important connections with family, friends and community and to build new social connections and networks of support in their local communities.

COVID-19 is disrupting regular social interactions and networks. The CASI initiative will benefit anyone in the community who needs practical, emotional or social support, particularly those who have minimal social connections and informal supports.

Our Team has developed Staying Connected packs for members of the community who need some additional support during this time. If you, or someone you know may benefit from a support pack, please contact us on 1300 365 003. 

Community Support

Quercus Beechworth 

Quercus Beechworth offer a range of services for the community.

Food Program and Community Support

The Quercus Community Food program provides healthy and nutritious meals free of charge to members of the community in times of need. 

Quercus Community Support is a confidential and non-judgmental service that can provide financial assistance with utilities, fuel, emergency accommodation, pharmaceuticals and school costs.

Meals and other support can be accessed by calling 0408 860 231 (Tues, Wed, Thurs 10am-4pm).

To see more about what support Quercus Beechworth can offer, visit their website.  

Yackandandah Community Centre

 The Yackandandah Community Centre is working closely with other leading organisations in their town to come up with ways to support residents during this time. 

They are asking for your help. Visit the YCC website to register to volunteer, contribute your ideas or for more information. 

They have also compiled a list of businesses who are supporting the community, the list can be found here 

 Red Cross - COVID Connect

Red Cross can provide you with a daily telephone call to check on your wellbeing through a service known as Telecross. Telecross is for people who live alone and are at risk of an accident or illness that may go unnoticed.

 To participate in Telecross call Red Cross on on 1300 885 698. More information can be found on their website.  

Support Services and Resources

The Beyond Blue website also features a range of helpful resources.

Domestic Violence Support

Women are at increased risk of family violence before, during and after an emergency, such as a pandemic.  Feeling stressed and angry is no excuse for family violence or sexual assault.The following supports are available for all Indigo residents.


  • 1800 RESPECT -1800 737 732 (24hr)
  • Centre Against Violence - 03 5722 2203 - Family violence crisis accommodation & support services for women & children. Also provides sexual assault services for women, men, young people and children.
  • Gateway Health - 02 6022 8888 - Family violence outreach, counselling, support and referral.
  • Child FIRST - 1800 705 211 Information, advice and referral to support children, young people and families.

Subscribe to our Weekly Update

The Indigo Shire Council weekly update is the best place to receive the latest information from Council

You can sign up here to receive this via email each Friday. 

Staying Connected

Help your community group, family or club stay connected by following this handy tip sheet.

Tips for Staying Connected(PDF, 992KB)

Phone Tree Template(DOCX, 36KB)

Indigo Calling

Indigo Calling is a telephone visiting service run through Beechworth Health, Indigo North Health and the Yackandandah Community Centre. This is a great program and especially important to stay connected and receive regular updates during these challenging times. For information on how to sign up to the program, please visit the Indigo Calling page on our website.

Supermarkets and Pharmacies



(03) 57 281 094
Free delivery Monday to Friday to any home in the 3747 area. Please phone through your orders with as much notice as possible. You can either pay by card over the phone or discuss other payment options.


(02) 6027 1211 or 0421 400 111 or email
Yackandandah Pharmacy will take orders via phone, fax email or text for any prescription medications or over the counter medications and deliver them directly to you Monday to Friday.
This is a free service for anyone who is unwell or is worried that their existing health issues may worsen by being exposed to infection in a public space.


(03) 5726 1972
Free delivery to Chiltern and Barnawartha for those in need - call the store to discuss 


(02) 6032 8613
Monday to Friday home delivery service. Call the pharmacy and order your scripts/ shop items that you need with free delivery available.Accepts credit card payment over the phone. You can also leave your script at the pharmacy to make it easier for next time.


(02) 6073 0605
Home delivery service Monday to Saturday. Call the store to arrange. 



Beechworth IGA

(03) 57 281 055
Home deliveries Monday to Friday. Cut off time is 2pm. Will deliver after 4pm. Email order to (preferable) or call store

Yackandandah Foodworks

 (02) 6027 1230
Home delivery available from Monday 6 April with deliveries on Tuesday, Thursday and Saturday.

Chiltern IGA

(03) 5726 1471
Can arrange home delivery if required, call the store to discuss your needs. 

Rutherglen IGA

(02) 6032 9232
Offering home delivering in Rutherglen - call through with your list and they will arrange the rest.