Fees and Frequently Asked Questions

1. Overview

Check out the answers to our most frequently asked questions regarding bins above. 

2. How much are my bins costing me?

Kerbside waste collection charges 2019/20(PDF, 135KB) 

3. (PDF, 74KB)When should I have my bin out for collection?

Your bin should be out in the collection position the night before collection, or by 6am on the scheduled collection day

4. What do I do if my bin was not collected?

There may be a number of reasons why this has occurred:

  • There has been a change of driver or route and the collection time of your service has changed;
  • Your recycle/organics bin may have been contaminated; or
  • Your bin was too heavy and was unable to be emptied.

If your bin has not been collected by 4.30pm on the day of collection, please contact Council.

5. What happens if my bin has been stolen?

You need to report this to the police and forward a copy of the police report to Council and a replacement will be arranged.

6. What if my bin was swallowed by the garbage/organics or recycle truck?

On occasions wheelie bins fall into the collection truck. This may be because the bin is wet (frosty) or too heavy for the truck's arms to hold. Please contact Council for a replacement wheelie bin.

7. What do I do if my bin has been damaged?

Please report the damage to Council and the wheelie bin will be repaired or replaced.

8. If I move to a new house do I take my wheelie bins with me?

No. The wheelie bins are allocated to the property and not to the person at the property. Each wheelie bin has an individual serial number which is recorded against the property. This also allows Council to return the bins if they are found abandoned.

 

9. What happens to the organic waste that is collected?

Organic material is taken to a processing facility where it is turned into high grade compost.

10. What if I run out of compostable bags?

Residents are provided with a roll of 156 compostable caddy liner bags annually. If you run out of liners in the meantime, you can line your kitchen caddy with paper towel or newspaper, or empty organic material straight into the organics bin.

Small rolls (25 liners) are also available free of charge from Council offices or Customer Service Centres. Just remember that only compostable liners can be used; not normal bin liners or plastic bags.

Compostable bags, including larger sizes, are also available to purchase from the following retail outlets, Beechworth Hardware, Beechworth Veterinary Surgery, Rutherglen IGA, Yackandandah YCDCo, and Tangambalanga O’Neills Butchery.

11. What if I already compost and don't need to dispose of garden waste?

Research shows that household waste bins generally contain a high proportion of food and other organic material which could be composted. Council acknowledges that a number of residents already compost, however, for a number of reasons, the majority do not. Council's organic collection will also take material that is not suitable for home compost.