Make a complaint

Indigo Shire is committed to creating a culture that encourages feedback.  Council believes that all members of the public have the right to express their dissatisfaction and Council are committed to using these as an opportunity to learn and improve our services.

It you are dissatisfied with the quality of an action taken or service provided by Council, we encourage you to let us know. Read more about our commitment to feedback in our Complaint Handling Policy(PDF, 521KB).

How to make a complaint

You can make a complaint in a number of ways.

Mail: Indigo Shire Council, PO Box 28, Beechworth, Vic, 3747

Telephone: 1300 365 003


In person: Customer Service Centres


101 Ford Street

8.30am - 5pm Monday to Friday


40 Conness Street

8.30am - 5pm Monday to Friday

(Closed 12:30pm - 1:30pm)


34 High Street

8.30am - 5pm Monday to Friday


153 High Street

8.30am - 4.30pm Tuesday - Friday

(Closed 12.30pm - 1pm)

9am - 12pm Saturday


Click here to view form.

For more information on Council’s commitment to feedback and what you can expect please refer to our Complaint Handling Policy(PDF, 521KB).