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Indigo Council’s Community Survey redesigned

31 January 2012

 

Indigo Shire Council has revamped its Community Satisfaction Survey this year to dig a bit deeper into residents’ responses.

Each year the Council conducts a survey to measure its progress against the Council Plan, which residents helped develop three years ago.

Indigo Mayor Cr Larry Goldsworthy said the major change in the survey is an expanded list of services residents are asked to consider.

“We are asking residents to rate whether a particular service is Excellent, Good, Adequate, Needs some improvement etc but we also want people to tell us how important the service is to them,” Cr Goldsworthy said.

“For example, it may be that a resident believes the home care services we provide are excellent, but those services may not be very important to them personally. Or someone may feel the appearance of public places is great but this may not matter as much to them as the number of parking places in their town. These changes to the survey will help us determine the level of service we provide and what those services are.”

Cr Goldsworthy said the survey was an important mechanism that helped the Council track its progress.

“Residents helped us develop the Council Plan three years ago and we would like their feedback on how they perceive we are doing.”

Cr Goldsworthy said that last year’s survey indicated the Council was improving in a number of key areas, particularly in consultation and engagement with the community and customer service generally.

“However, we are always trying to improve how we do business and we need input from residents to help us do that,” he said.

The survey closes on Friday 9 March. People can fill out the survey in a number of ways:

  • Online via Survey Monkey. Type in www.surveymonkey.com/s/GXQ5M9N into your browser. You can print off your responses page by page as you complete the survey.
  • Visit Council’s website www.indigoshire.vic.gov.au and follow the link in Council Updates at the bottom of the home page.
  • A Reply Paid survey is in the latest edition of Council’s newsletter, the Indigo Informer, which is due in letterboxes from this week.

All completed surveys will go in to a draw to win an ipod, digital camera and vouchers for fine dining in one of Indigo’s restaurants.

END

More information: Cr Larry Goldsworthy

03 5728 2973