Annual Community Surveys

 

Statewide Local Government Community Satisfaction Survey 2016

Each year the Victorian State Government conducts a satisfaction survey of local government councils. The methodology for this survey changed in 2012, so comparisons can only be made from that year.

Summary of Key Community Satisfaction Results 2016

 summary_of_scores_2016.jpg

 Results

Indigo Shire results have remained relatively stable between 2015 and 2016 and remain above the State-wide results and Small Rural Councils groups in all seven performance measures:

  • Overall performance
  • Consultation and engagement
  • Advocacy (Lobbying)
  • Making community decisions
  • Sealed local roads
  • Customer Service
  • Overall Council direction

While Indigo’s ratings are largely in line with or exceed average ratings for Small Rural Councils and the State-wide group, Indigo significantly exceeds the average for these two groups on 4 of the 7 the measures, being:

  • Overall  Council direction
  • Consultation and engagement
  • Advocacy (Lobbying)
  • Making community Decisions

In addition, Indigo significantly exceeds the Small Rural Councils group average on:

  • Overall performance
  • Sealed local roads

Methodology

The representative random probability phone survey involved 400 phone calls during February - March 2016 across three post code regions:

  • Region 1 - Wahgunyah, Rutherglen, Chiltern, Barnawartha, Indigo Valley area
  • Region 2 - Kiewa/Tangambalanga, Sandy Creek, Yackandandah area
  • Region 3 - Beechworth, Wooragee, Stanley area.

Minimum quotas of gender within age groups were applied. Post-survey weighting was done to ensure accurate representation of the age and gender profile of Indigo Shire. Any variation of +/- 1% is due to rounding.

Explanation of Index Scores

Many questions ask people to rate council performances on a five-point scale from ‘very good’ to ‘very poor’. To facilitate ease of reporting and comparison of results over time, starting from the 2012 when the survey methodology was changed to the current system, an Index Score is used. This Index Score is calculated and represented as a score out of 100 with ‘can’t say’ responses excluded. The % RESULT for each scale category is multiplied by the INDEX FACTOR. This produces an INDEX VALUE for each category. These are then added up to produce the INDEX SCORE. See example of INDEX SCORE below.

EXAMPLE ONLY

SCALE

CATEGORIES

% RESULT

INDEX FACTOR

INDEX VALUE

Very good

9%

100

9

Good

40%

75

30

Average

37%

50

19

Poor

9%

25

2

Very poor

4%

0

0

Can’t say

1%

-

INDEX SCORE 60

Snapshot of movement in age groups and regions

Overall Performance

  • Residents aged 18 – 34, women and residents aged 65+ rate Council highest for Overall Performance
  • Residents of Region 2 (Kiewa/Tangambalanga, Sandy Creek, Yackandandah area), men, and residents aged 50-64 ran Council lowest and are more neutral in their response.

Making Community Decisions

  • Improvements in this score are largely driven by residents aged 18-34 years, women and Region 1 (Wahgunyah, Rutherglen, Chiltern, Barnawartha, Indigo Valley area)
  •  Residents aged 50-64 years rated council lower than residents overall and declined in their ratings while ratings grew or remained stable in all other groups.

Overall Council Direction

  • Some residents are more than twice as likely to believe Council’s Overall Direction has improved (18%) than declined (8%). However 66% largely believe Council’s Overall Direction has stayed the same.

Customer Service

  • This area continues to perform most strongly. Ratings are consistent with Small Rural Councils and the State

Sealed local roads

  • Residents in Region 2 (Kiewa/Tangambalanga, Sandy Creek, Yackandandah) and Region 3 (Beechworth, Wooragee, Stanley)  declined most in their perceptions while residents of Region 1 (Wahgunyah, Rutherglen, Chiltern, Barnawartha, Indigo Valley) are unchanged in their impressions
  • Residents aged 50-64 rate Council lowest and declined most in their perceptions for sealed local roads.

Indigo Shire Council performs best on most measures among women and residents aged 18-34 years. Conversely men and residents aged 50-64 consistently rate Council lowest.

Last updated: 05 July 2016