Collection and charges

Waste collection has always been a compulsory service

With the introduction of an organics green-lidded bin, we are asking residents to sort material before placing it in either the red-lidded bin or the new green-lidded organics bin. Previously this material would have all gone into the red-lidded bin. This sorting process is similar to the one used when recycling was introduced.

 

The new kerbside waste collection service will include an organics bin ...

The service has been structured to suit residential properties. The boundaries for the organics collection service include town areas and rural areas surrounding the towns. This is to maximise the amount of organic waste being diverted from landfill. The organics boundary is not related to the zoning of properties.

To find out if you are in the Organics Collection area, see the maps below. If your property is inside the red line, the new organics collection service is compulsory.

View Map Images

 

Residential property service costs

Residents in the organics collection (urban) area will pay less for their red-lidded bin, down from $164.70pa to $102.30pa. The organics bin costs $144.50. There is a slight increase in the recycling cost of $3.40, bringing the overall increase in cost for the three bins to $85.50pa.

Urban services
Standard service fee $325.35pa

Service Bin Collection Annual fee
Garbage 140l Fortnightly 102.30
Recycle 240l Fortnightly 78.55
Organic 240l Weekly 144.50

Rural services
Standard service fee $250.65pa

Service Bin Collection Annual fee
Garbage 240l Fortnightly 172.10
Recycle 240l Fortnightly 78.55

 Upsize options

 Service  Upsize option
 Collection
 Annual fee
 Garbage  240l  Fortnightly  172.10
 Recycle  360l  Fortnightly  95.00

Frequently asked questions

What if I already compost and don't need to dispose of garden waste?

Research shows that household waste bins generally contain a high proportion of food and other organic material which could be composted. Council acknowledges that a number of residents already compost, however for a number of reasons, the majority do not. Council's organic collection will also take material that is not suitable for home compost.

What's behind the change?

Council decided in 2012 to introduce an organics collection service to cut the amount of waste going into landfill because:

  • Landfill is filling up,
  • The cost to send waste to landfill is increasing,
  • Organic waste deposited into landfill is a major contributor to greenhouse gases.

Research shows that close to 50% of material that we put into the red-lidded garbage bin is organic material which can be diverted from landfill. Sustainability Victoria's website is a useful source of some of this research.

What other changes are there?

For the majority of rural properties, which already receive a fortnightly garbage collection service, there will be no change.

There are a number of rural properties, however, which are outside the organics collection area which will change from a weekly to a fortnightly garbage collection service. These properties have been provided with a larger (240L) garbage bin which will be collected on the alternate week to the recycling bin.

What happens to the organic waste that is collected?

Organic material is taken to a processing facility where it is turned into high grade compost.

What if I still have questions?

Cleanaway has established the Green Team to help you with any queries. Call 13 13 39 or visit www.halvewaste.com.au. The website provides fact sheets about the service, and lists of what goes into each bin.

Which bin this week?

halvewaste.com.au calendar

Visit halvewaste.com.au and download a collection calendar for your area, or plug in your street to find out which bins go out when ...

When should I have my bin out for collection?

Your bin should be out in the collection position the night before collection, or by 6am on the scheduled collection day.

Which bin goes out when?

Visit halvewaste.com.au to find out when and how to leave your bins, or download a handy calendar.

My bin was not collected

There may be a number of reasons why this has occurred

  • There has been a change of Driver or Route and the collection time of your service has changed
  • Your recycle/organics bin may have been contaminated
  • Your bin was too heavy and was unable to be emptied

If your bin has not been collected by 4.30pm on the day of collection please contact Council.

My bin has been stolen

You need to report this to the Police and forward a copy of the police report to Council and a replacement will be arranged. 

My bin was swallowed by the Garbage/organics or Recycle Truck

On occasions wheelie bins fall into the collection truck. This may be because the bin is wet (frosty) or too heavy for the truck's arms to hold. Please contact Council for a replacement wheelie bin.

My bin has been damaged

Please report the damage to Council and the wheelie bin will be repaired or replaced.

If I move house do I take my wheelie bins with me?

NO! The wheelie bins are allocated to the property and not to the person at the property. Each wheelie bin has an individual serial number which is recorded against the property. This also allows Council to return the bins if they are found abandoned.

Last updated: 11 August 2015