Waste and recycling

New stickers for bins

Starting in February 2011 Council, in conjunction with the North East Victoria Regional Waste Management Group and Cleanaway, Council's recycle collection contractor, will be renewing the information stickers on domestic recycle bins.

This sticker will have up-to-date information about what can and cannot go into your recycling bin along with an information pack that contains a fridge magnet, and other materials will be delivered to you, and will help you identify your recycling from your waste.

Frequently asked questions

When should I have my bin out for collection?

Your bin should be out in the collection position the night before collection, or by 6am on the scheduled collection day.

My bin was not collected

There may be a number of reasons why this has occurred

• There has been a change of Driver or Route and the collection time of your service has changed
• Your recycle bin may have been contaminated
• Your bin was too heavy and was unable to be emptied

If your Waste Service has not been collected by 4.30pm on the day of collection please contact Council.

My bin has been stolen

You need to report this to the Police and forward a copy of the police report to Council. Please contact Council to report the incident and a replacement bin will be arranged.

My bin was swallowed by the Waste or Recycle Truck

On occasions wheelie bins fall into the Waste/Recycling collection truck. This may be because the bin is wet (frosty) or too heavy for the truck's arms to hold. Please contact Council for a replacement wheelie bin.

My bin has been damaged

Please report the damage to Council and the wheelie bin will be repaired or replaced.

If I move house do I take my wheelie bins with me?

NO! The wheelie bins are allocated to the property and not to the person at the property. Each wheelie bin has an individual serial number which is recorded against the property. This also allows Council to return the bins if they are found abandoned.